14-Day Return Policy

Return Policy

At tanaPrime, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

Return Eligibility

To qualify for a return:

• The item must be returned within 14 days of the delivery date.
• The product must be unused, unworn, and in its original condition.
• All original packaging, accessories, manuals, tags, and included items must be returned.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 1–3 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

• If the return is due to a change of mind or buyer preference, the customer is responsible for return shipping costs.
• If the return is the result of our mistake or a defective item, we will cover the return shipping costs or provide a prepaid return label where applicable.